RETURNS, MODIFICATIONS & CANCELLATION INFORMATION

Returns/Exchanges

Returns/Exchanges of unwanted merchandise require a Return Authorization, within 30 days of purchase. The customer is responsible for the return shipping charges.

All merchandise must be returned in saleable condition in the original manufacturer’s packaging. Associated promotional/free items must be included. Refunds will be issued using the original method of payment. Upon receipt of returned merchandise, refunds will be issued within (5) five business days.

*Shipping, insurance, additional fees and promotional coupons are not included in the refund amount. Special orders cannot be returned. Salon equipment/furniture is subject to a 20% re-stocking fee and the customer is responsible for the return shipping charges. Final sale items cannot be returned, exchanged or refunded.

Damaged, Defective, Mis-Shipped
nailEZ.com will replace/refund any item(s) that are damaged in transit, defective upon receipt or mis-shipped. Carefully examine your order and report any issues within (7) seven days of receipt. Please report freight damage within 48 hours.

Returns After 30 days
Items returned after 30 days are not allowed. For defective merchandise, a Manufacturer’s Warranty may apply. Unauthorized returns will not be accepted, a refund will not be issued and the merchandise will not be returned.

nailEZ.com has one of the best shipping policy in the industry; our 30-day No Risk returns Guarantee. Whatever the reason, we will accommodate your needs. We can quickly return, exchange or refund your item(s)*

To authorize a return, call 844.540.0202, or Click Here.

Sales Tax

Items shipped to the State of California are subject to a 8.75 percent (8.75%) sales tax. Please consult with your tax adviser for your state with respect to any other taxes that may be applicable with your purchase.

Only California customers are charged sales tax. If you would like to claim California Sales Tax Exemption, we need to have a California Tax Exempt Certificate on file for you. Please call 844.540.0202 to receive a certificate. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.